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**Although returns are rare, we would like you to understand our policy. Our devices are serial controlled, tested, listed, and labeled and require us to completely inspect and test each returned unit to qualify it as new product for sale. This policy provides safety to our customers and compliance with building codes and standards. Although we comply with all building standards and life safety guidance, we always recommend that you check with your local authority having jurisdiction before ordering TeacherLock. Please note that there is a 35% restocking fee plus return shipping for all returned product.